Frequently asked questions

Do you deliver?

Yes. We deliver across Nairobi. Orders placed before the daily cut-off are delivered the same day; later orders are delivered the next day.

Working hours?

Our support and order processing team works daily during business hours. You can order online 24/7.

How is the meat packed?

Everything is professionally prepared, hygienically handled and vacuum-sealed where applicable to keep it fresh in transit.

How do I pay?

M-Pesa online (we send a prompt to your phone), debit or credit card, or cash / M-Pesa on delivery.

What if there is a problem with my order?

Contact us with your order number and photos (the details are below). You can also report it from the order's page under My orders. We'll offer a replacement, wallet credit or refund where applicable.

Is there a minimum order?

No minimum for express delivery. Free next-day delivery needs a minimum order, shown in your cart.

How long does delivery take?

Express: within your chosen hour slot. Free next-day: between 8AM and 4PM tomorrow.